Feb
13
Best Practices Improve Customer Experiences Do you agree with me that project-driven organizations must consider customer satisfaction as a critical success factor? I look at some of the reasons why project teams get the product or service wrong. What else can you add to this list? What other practices can help deliver positive …
Permanent link to this article: http://www.projectarabgulf.com/2012/02/voices-customer-experiences/
Aug
15
Use Project Management Tools in the Right Context! Companies often buy expensive project management applications and then force teams to conform and adapt to the application rather than customize the application to the needs of the people and project. What experiences can you share of failing to engage stakeholders before investing in technology? What factors …
Permanent link to this article: http://www.projectarabgulf.com/2011/08/voices2/
Jun
11
More than once now I have come across Managers who in one organisation have two very different roles. This person is both the Department / Functional Manager (FM) responsible for a specialist area and the Project Manager (PM) responsible for a cross organizational project. I find myself asking the question is this healthy for the …
Permanent link to this article: http://www.projectarabgulf.com/2011/06/pm-fm/
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