Tag Archive: Customer Satisfaction

Feb
13

PMI ‘Voices on Project Management’ – Best Practices Improve Customer Experiences

Best Practices Improve Customer Experiences     Do you agree with me that project-driven organizations must consider customer satisfaction as a critical success factor? I look at some of the reasons why project teams get the product or service wrong. What else can you add to this list? What other practices can help deliver positive …

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Permanent link to this article: http://www.projectarabgulf.com/2012/02/voices-customer-experiences/

May
01

Fit for purpose: Women, France and the Burqa ban

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France’s provocative move to ban the Burqa (face veil) raises many questions. I am surrounded by women who cover their faces and lead perfectly normal lives like most other women on Planet Earth.  So, I couldn’t see why France would want to make a national issue of a dress choice of a mere 2000 women …

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Permanent link to this article: http://www.projectarabgulf.com/2011/05/burqa-ban/